A few people have joined that is great

As we try to keep this going this month, I see that five of you have joined. We might want to poke the rest of the folks to say what's taking so long.

Question for the next few days, what would you say is the worst treatment of workers in your center by management? Please explain the circumstance.

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Permalink Reply by Smellophone Jockey on April 27, 2012 at 1:21pm

Heaping more responsibilities onto us, adding new accounts to our list of incoming calls, then "counseling" us for not being able to keep up with the plethora of changes; hence, not correctly following individual account-handling protocols (changes to individual account protocols, by the way, aren't always made known to us immediately, or are sometimes changed mid-stream, in the middle of the day, and not publicly announced. F***-ups ensue. You can guess the rest....).

Management doesn't often use the communication tools at their disposal to good effect, resulting in mass frustration. It's getting better at our workplace, but not THAT much better.

Good god, who CAN keep up with everything, especially when it's handed to you in a half-assed fashion?? *twitch twitch twitch*

I'm sure none of you would be surprised to hear that we've not gotten an increase in PAY for all of this extra responsibility.....pfffft. :/

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Permalink Reply by hope4change on May 16, 2012 at 6:15pm

Constant threatening of the employees, humiliating them publicly, holding unattainable performance measure goals and then constantly criticizing and threatening to fire them or shut down the center. So many of the folks in our center are physically and emotionally ill due to the constant pressure. And may I add that it is grossly irresponsible of the company to allow customers to verbally abuse and berate service reps? If someone worked in a bank or a convenience store or a doctor's office, if a customer screamed incessantly, called them every name in the book, and/or threatened to hurt them, they would be disconnected and/or thrown out. As a service rep, it is instead apologizing for things outside of our control and submitting to the abuse or it is a customer mistreat that leads to the unemployment line.