Blood Sweat and Tears
The 21st Century Sweat Shops
By definition, a sweatshop is: Any workplace where the wages are inadequate, the hours too long, and the working conditions endanger safety or health - whether or not any laws are violated.
The call center and customer service environment of today is well defined as an “Electronic Sweat Shop.” Every breath, keystroke, word, screen shot and every minute spent in the restroom is monitored by the Company. This behavior is in effort to make sure they can get every second of the day to become more productive than it was yesterday. By establishing metrics, requirements, goals, talk time, customer handling, scripting, product count (the list goes on) they have taken over the employee’s right to be human. The Company has bypassed the option for it employees to have a life. The Company has no regard for the health and well being of its employees. In the Company’s vision, STRESS has become a food group and they are more than willing to make sure it is fed to the employees on a daily basis. Absolutely no concept of a life outside of the work place. The bottom line has become the only line.
I can believe it, I started working for Verizon 11 yrs ago and had no health problems..I am know battling several illnesses that I know are 100% job related caused by stress.
We the employees know how and what made us ill. In most companies you can't claim or name who made you sick, because the company will reply “this is not a good job match for you..time to look for a different job!!!” Accepting responsibility is not part of the Company’s responsibility.
Most of us have a good union jobs, we like your protection, benefits, and retirement plans. We don’t want to seek other employment. I live in a right to work state so union jobs are next to impossible to find. At the same time all we are asking is to treat us with dignity, respect and recognize that we are human.
Electronic monitoring should make our lives and job as easy
as it makes it for the company…this would be a win..win situation!
it totally is an electronic sweat shop. here in the Austin call center turnover is ridiculous. all the long term employees use fmla- it is the only way to stay semi sane in this ridiculous environment. they must walk out 50 people a month- and now they want to make the attendance policies more stringent? what a laugh. I calculated that Randall makes 710 times what I make in a year (he made 21 million in 2010). and yet the workers are supposed to give up all their benefits and work twice as hard for less? please. if he took a 50% pay cut and distributed it to the workers, he could have the happiest workforce ever, and he'd still make 10.5 million/ year. what a greedy bastard. instead they treat us like 5 year old slaves, our computers are 6 -7 years old, we have no access to google, because we can't be trusted to act like adults, right? it is ridiculous. and now with this new emphasis on sales- they preach integrity but want us to do anything to close the sale. I actually had my manager and a trainer on a call with me, and the trainer took it over to close the sale, and the tactics she employed actually made my manager blush with shame. Only thinking of short term profits is gong to bite them in the ass. people remember when a company screws them over, and it does not generate good will. I would love to see them employ executive pay caps- make their salary depend on stock performance. they should only make 15-20% of what the lowest worker makes. 710 times $30,000 is ridiculous.