I found myself here at this site today on my day off.

I am a call center contact professional, commonly called a CSR.

I am good enough at my profession that I get all high marks except in 2 area's:

Performance and Communication.

These 2 area's have been a 'problem' for me for the last 4 years.

Strange is it though that having these problems I am a 'go to' person for how the operation works, I am a subject matter expert, I help…