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I found myself here at this site today on my day off.
I am a call center contact professional, commonly called a CSR.
I am good enough at my profession that I get all high marks except in 2 area's:
Performance and Communication.
These 2 area's have been a 'problem' for me for the last 4 years.
Strange is it though that having these problems I am a 'go to' person for how the operation works, I am a subject matter expert, I help…Continue
Posted on March 1, 2012 at 3:00am