"Are you sure you don't work where I work??   LOL!!! "

"We've seen that too.  :( "

"Heaping more responsibilities onto us, adding new accounts to our list of incoming calls, then "counseling" us for not being able to keep up with the plethora of changes; hence, not correctly following individual account-handling protocols…"

"At my workplace, we're not supposed to tell people we're a call center (even tho, when it comes down to nuts-and-bolts, we really ARE).   We are supposed to tell people, when they inquire, that we're The Daytime Messaging…"