Welcome to the CWA Customer Service Professionals Blog

At CWA we care about Customer Service Professionals. We are educating locals and leaders about customer service issues and creating solutions to problems customer service workers deal with every day.
 
Each month this forum will present topics for CWA members and customer service workers anywhere to discuss -- Electronic Sweatshops, Workplace Issues & Solutions, Stress, Time Off/Flexibility/Overtime, Scripting/Call Flow, Inadequate Training, Leveraged Titles.
 
Share your thoughts and experiences with us and become part of the learning process. Hopefully we can change your workplace for the better.  Please do not use company names when doing a posting we don't want anyone to be tracked as companies look for information on themselves. 

Posts

Thanking a union

Below is a link that gives 36 ways a union has improved lives.  It is an outstanding link.  Sometimes in our business, especially these days, it's easy to forget all the good work we do from the pounding we take in every direction.  Union workers…Continue

Started by Lois J. Grimes-Patow on Friday.

How important is time off and flexibility with work hours on your job?

As more and more pressure confronts customer service workers, just when works need just a little control of their lives it seems companies are becoming much more rigid on allowing time off.  Time off could be to attend a school function with your…Continue

Started by Lois J. Grimes-Patow on Friday.

A few people have joined that is great 15 Replies

As we try to keep this going this month, I see that five of you have joined.  We might want to poke the rest of the folks to say what's taking so long.  Question for the next few days, what would you say is the worst treatment of workers in your…Continue

Started by Lois J. Grimes-Patow. Last reply by hope4change on Wednesday.

This year's Customer Service Conference

The committee has begun working on this year's conference.  The conference will be in St. Louis, MO in October while we are celebrating customer service month.  The committee is working to make this year's conference even better than 2010's.  If you…Continue

Started by Lois J. Grimes-Patow May 14.

ISSUES AND SOLUTIONS 13 Replies

During the month of November, the committee would like you to share some of your issues and if you have been able to resolve them, please share your solution.  If not,  possibly someone can assist you or share how they have resolved the same issue. …Continue

Started by csearick@hotmail.com. Last reply by Sophia May 7.

Call Scripting for Non Call Centers 1 Reply

Good Morning! We have heard from some of or call center workers and we need to great from others as to what type of script others have to use

Started by Derrick. Last reply by Smellophone Jockey Apr 27.

Training 3 Replies

This month the subject is training. Do you think you are adequately trained to do your job?Continue

Started by Rosie. Last reply by csearick@hotmail.com Mar 20.

Call Center Scripting 9 Replies

Good afternoon all! This months topic is using Scripts in the Call Center environments. What are some of the verbiage you have to use that you feel didn't help during your customer interaction?

Started by Derrick. Last reply by Rosie Feb 11.

 
 
 

Each month this forum will discuss relevant topics to Customer Service Professionals. Join us in sharing your thoughts and experiences.

Latest Activity

Posts by Lois J. Grimes-Patow
Friday
hope4change replied to Lois J. Grimes-Patow's discussion A few people have joined that is great
"Constant threatening of the employees, humiliating them publicly, holding unattainable performance measure goals and then constantly criticizing and threatening to fire them or shut down the center.  So many of the folks in our center are…"
Wednesday
Posts by Lois J. Grimes-Patow

This year's Customer Service Conference

The committee has begun working on this year's conference.  The conference will be in St. Louis, MO in October while we are celebrating customer service month.  The committee is working to make this year's conference even better than 2010's.  If you…See More
May 14
0 Comments
RAOSON is now a member of CWA Customer Service Forum
May 14
Welcome Them!

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