Welcome to the CWA Customer Service Professionals Blog

At CWA we care about Customer Service Professionals. We are educating locals and leaders about customer service issues and creating solutions to problems customer service workers deal with every day.
Each month this forum will present topics for CWA members and customer service workers anywhere to discuss -- Electronic Sweatshops, Workplace Issues & Solutions, Stress, Time Off/Flexibility/Overtime, Scripting/Call Flow, Inadequate Training, Leveraged Titles.
Share your thoughts and experiences with us and become part of the learning process. Hopefully we can change your workplace for the better.  Please do not use company names when doing a posting we don't want anyone to be tracked as companies look for information on themselves. 


Call Center Manager to Pregnant Employee: We Don’t “Pay You to Pee”

I found this short article today. I thought this forum would be a great place to find who has the best (or, more accurately, worst) "bad boss" story to share with everyone!Please do not use company names or names of individual when doing a posting…Continue

Tags: Family, Act, Medical, Leave, VII

Started by farrzan Dec 6, 2012.

What is one of your pet peeves? 5 Replies

Good Morning,What is one your your pet peeves when it comes to a service oriented business and you get terrible service? After trying to resolve it, you end it talking to management and they don't have a clue!!!!  Continue

Started by Rosie. Last reply by t.soucy@ipsumm.com Nov 1, 2012.

Customer service conference 1 Reply

Please post comments regarding the conference for others to read

Started by csearick@hotmail.com. Last reply by Lois J. Grimes-Patow Oct 19, 2012.

Downsized by outsourcing/off shoring 2 Replies

Have you and anyone you know  been downsized because of outsourcing or off shoring? Please share your story if you don't mind! Continue

Started by Rosie. Last reply by Lois J. Grimes-Patow Oct 19, 2012.

Call Center Scripting 12 Replies

Good afternoon all! This months topic is using Scripts in the Call Center environments. What are some of the verbiage you have to use that you feel didn't help during your customer interaction?

Started by Derrick. Last reply by sherman Oct 8, 2012.

Customer Service Radio Ads

http://www.cwa-union.org/pages/radio_ads_us_call_center_billIf you go to the link above it will bring you to the radio ads CWA is running to support…Continue

Started by Lois J. Grimes-Patow Aug 22, 2012.

Outsourcing ..Our opportunity to fight back with HB3596 1 Reply

                      Now is our opportunity to put a bill in place that will make outsourcing not so profitable, appealing, disgraceful, despicable, and the option U.S. Company’s op for instead of employing Americans. HB 3596 currently has about…Continue

Started by Val. Last reply by Lois J. Grimes-Patow Aug 7, 2012.

Training 7 Replies

This month the subject is training. Do you think you are adequately trained to do your job?Continue

Started by Rosie. Last reply by Lois J. Grimes-Patow Jul 12, 2012.


Each month this forum will discuss relevant topics to Customer Service Professionals. Join us in sharing your thoughts and experiences.

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