"Constant threatening of the employees, humiliating them publicly, holding unattainable performance measure goals and then constantly criticizing and threatening to fire them or shut down the center. So many of the folks in our center are…"
Welcome to the CWA Customer Service Professionals Blog
At CWA we care about Customer Service Professionals. We are educating locals and leaders about customer service issues and creating solutions to problems customer service workers deal with every day.
Each month this forum will present topics for CWA members and customer service workers anywhere to discuss -- Electronic Sweatshops, Workplace Issues & Solutions, Stress, Time Off/Flexibility/Overtime, Scripting/Call Flow, Inadequate Training, Leveraged Titles.
Share your thoughts and experiences with us and become part of the learning process. Hopefully we can change your workplace for the better. Please do not use company names when doing a posting we don't want anyone to be tracked as companies look for information on themselves.
Posts
A few people have joined that is great 15 Replies
As we try to keep this going this month, I see that five of you have joined. We might want to poke the rest of the folks to say what's taking so long. Question for the next few days, what would you say is the worst treatment of workers in your…Continue
Started by Lois J. Grimes-Patow. Last reply by hope4change 47 minutes ago.
This year's Customer Service Conference
The committee has begun working on this year's conference. The conference will be in St. Louis, MO in October while we are celebrating customer service month. The committee is working to make this year's conference even better than 2010's. If you…Continue
Started by Lois J. Grimes-Patow on Monday.
ISSUES AND SOLUTIONS 13 Replies
During the month of November, the committee would like you to share some of your issues and if you have been able to resolve them, please share your solution. If not, possibly someone can assist you or share how they have resolved the same issue. …Continue
Started by csearick@hotmail.com. Last reply by Sophia May 7.
Call Scripting for Non Call Centers 1 Reply
Good Morning! We have heard from some of or call center workers and we need to great from others as to what type of script others have to use
Started by Derrick. Last reply by Smellophone Jockey Apr 27.
Training 3 Replies
This month the subject is training. Do you think you are adequately trained to do your job?Continue
Started by Rosie. Last reply by csearick@hotmail.com Mar 20.
Call Center Scripting 9 Replies
Good afternoon all! This months topic is using Scripts in the Call Center environments. What are some of the verbiage you have to use that you feel didn't help during your customer interaction?
Started by Derrick. Last reply by Rosie Feb 11.
The United States Call Center Worker and Consumer Protection Act H. R. 3596
In December a bi-partisan bill was intorduced to Congress by Representative Tim Bishop (D-NY-01) and Representative Dave McKinley (R-WV-01). The bill, H. R. 3596is amazing. It is the first time we see a concerted effort to help Consumers and Call…Continue
Started by Lois J. Grimes-Patow Jan 30.
The 21st Century Sweat Shops 30 Replies
Blood Sweat and Tears The 21st Century Sweat Shops By definition, a sweatshop is: Any workplace where the wages are inadequate, the hours too long, and the working conditions endanger safety or health - whether or not any laws are violated. The call…Continue
Started by Val. Last reply by anothercogintheprofitmachine Nov 7, 2011.
Each month this forum will discuss relevant topics to Customer Service Professionals. Join us in sharing your thoughts and experiences.
Latest Activity
Posts by Lois J. Grimes-PatowThis year's Customer Service Conference
The committee has begun working on this year's conference. The conference will be in St. Louis, MO in October while we are celebrating customer service month. The committee is working to make this year's conference even better than 2010's. If you…See More
Sophia replied to csearick@hotmail.com's discussion ISSUES AND SOLUTIONS"Try out iKode help desk X, which is a customer support tool, FAQ and help desk system. Can be used to provide support to an online community, by solving tickets, adding a comprehensive FAQ section and interacting with users via emails.…"
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